Frequently Asked Questions(FAQ's):
General:
A: Joyson Computers is an online store based in Pune, Maharashtra, India, specializing in custom-built and pre-built gaming and productivity PCs.
A: Our office is located at 954, Wadagaon, Post. Koregaon Bhima, Shirur, Pune – 412216, Maharashtra, India.
A: You can contact us at +91 8459249123 for any assistance or queries.
A: Yes we update the motherboard with the latest Bios.
A: We shall assemble the PC, install Windows Trial version and all drivers before dispatching the machine.
A: We test the machine for 22-24 hours before sending it out to you. We run tests like 3d mark, Furnmark which would put full load on graphics card and CPU so that we can check the maximum temperature it reaches . After this, the machine is put to a vibration test which ensures that there is nothing loose inside.
A: It depends on the pending orders. Generally we take 2-3 working days to dispatch the machine, after building and testing the machine.
A: Simply drop an email to “sales@joysoncomputers.in”.
Shipment:
A: All our shipments are fully insured for damage, loss, natural calamity and accident. You just need to make a video while opening the pack. If anything is found to be damaged in transit then we shall replace the same . If the shipment is lost in transit then we shall send you a new product .So you are a 100% safe.
A: You just need to send us a video while opening the package which clearly shows that the damage is done in transit. Once verified, we shall send a replacement.
A: We use some of the best courier companies, FedEx, Blue Dart , Delhivery, Express Bees, etc., depending upon your location for shipping the material.
A: Once your order is shipped, you will receive a tracking number via email, which you can use to track your order on the courier’s website.
Returns:
A: Please make sure you make a video while opening the box. This works as a proof of a discrepancy during transit and helps us ensure we can take corrective measures right away.
A: Yes, you are advised to keep the packing and the box with you. Just in case we need to pick up your machine / component for warranty then this shall be required.
Our invoice shall mention all components with their respective serial numbers and warranty tenure. In case something goes wrong, you have two options –
(I) You reach out to us, we shall assess the fault though video call and remote access and provide you the solution.
(II) You can take the faulty component to any service center which is near to you and have it repaired/replaced. Our invoice is valid all across the country.
A: We give our customer various types of support :
• In case of a faulty component/part, please reach out to us for technical support.
• Our Tech team shall try and diagnose the problem online through remote access / video call.
• Faulty component/part can be replaced by the local service Centre .
• JC AMC* : In this we provide 3 visits to a customer( within Pune region) Where in we properly clean, diagnose and Troubleshoot your PC.
A: Our invoice with the serial number is valid for claiming warranty from any service center, as we do not receive warranty cards for components these days. The warranty on the components is valid across the country. You can take our invoice to any nearby service center to claim the warranty.
Payments:
A: We accept various payment methods, including UPI, credit/debit cards, net banking, and other methods shown on our website at the time of placing your order.
A: All prices mentioned on joysoncomputers.in, are inclusive of GST and any other taxes mandated by the government
A: EMI is available through Credit cards of all leading banks.
Joysoncomputers.in has some of the best prices and are continuously updated from our end. Please check the rates before going ahead with any payments.
Transaction:
A: Yes, we take all reasonable precautions to keep your order and payment details secure.
A: Orders can only be changed or cancelled within 24 hours of placing the order. Custom-built PCs cannot be cancelled once the build has commenced.
A: If there is an issue with your payment, please contact us immediately (+91 8459249123) for assistance.